Terms & Conditions

Designer.uy provides creative services, including : Graphic Design & Brand Identity Apparel Design & Clothing Techpack’s Design Video Editing & Motion Design All deliverables and milestones will be defined in your project brief or proposal. Any requests outside the original scope will be quoted separately and require written approval, which may affect timelines and costs.

2. Client Responsibilities

Provide all required materials (brand assets, content, access credentials, etc.) promptly Respond to queries and reviews within 3 business days Provide feedback on deliverables within 7 business days of delivery Delays caused by incomplete input or late responses may push timelines accordingly

3. Payment Terms

A 50-100% deposit is required before work begins All invoices are due Net 30 (30 days from invoice date) Payments accepted via bank transfer, Wise, Payoneer or other agreed methods All fees quoted in USD; client bears any currency conversion fees Late payments (7 days overdue) may incur a 5% weekly late fee Final files or deployment will be delivered only after full payment

4. Revisions & Approvals

You receive 2 free revision rounds per project phase A “revision” means changes to existing work; new concepts or additional features constitute new work Additional revisions are charged at our standard hourly rate of $75/hour Clients have 7 business days to request revisions after delivery After final approval, the work is considered complete; changes after that may require additional fees

5. Intellectual Property

Upon full payment, you receive ownership of all final deliverables We reserve the right to showcase non-confidential work in our portfolio unless an NDA is in place All unused concepts, drafts, and source files remain our property We retain the right to use general techniques and know-how gained during the project

6. Confidentiality

Both parties agree to protect confidential and proprietary information We are happy to sign an NDA. Client information will not be shared with third parties without explicit consent.

7. Timelines & Delays

Project timelines depend on client responsiveness and scope complexity If inactive for 14 days due to client delay, we may pause work or adjust the timeline If inactive for 30+ days, a restart fee of 20% may apply or the project may be closed We will provide written notice before any timeline adjustments

8. Cancellations & Refunds

8.1 Client-Initiated Cancellation

If canceled after work begins, you’re billed only for work completed; any unused balance is refunded Deposits are non-refundable once work starts If canceled before work begins (Within 30 business days), deposits may be refunded partially or fully at our discretion.

8.2 Company-Initiated Cancellation

If we cancel (rarely), we’ll refund all unearned payments We’ll provide written notice and return funds promptly

8.3 Refund Process & Timing Refunds

processed within 5 business days of written cancellation Refunds issued via original payment method (unless agreed otherwise)

8.4 Notice Requirement

All cancellation requests must be in writing (email or official message) and take effect on the date received 8.5 Fair Billing Within 7 business days of cancellation, we’ll provide an itemized invoice showing work done and any refunds due

9. Third-Party Services

We may use third-party tools (stock assets, plugins, fonts, hosting services) You’ll be informed of any licensing fees in advance We are not responsible for disruptions or updates from third-party services Ongoing third-party subscriptions (hosting, domains, etc.) are the client’s responsibility after project completion

11. Data & File Management

Project files are retained for 90 days after project completion Clients are responsible for backing up final deliverables Source files (PSD, AI, etc.) are provided only if specified in the project scope We are not responsible for data loss after the retention period

12. Communication & Project Management

Primary communication via email and designated project management tools Response time: We aim to respond within 24 hours during business days Project updates provided weekly or as milestones are completed All project changes and approvals must be documented in writing

13. Force Majeure

Neither party is liable for delays caused by events beyond reasonable control (natural disasters, government actions, internet outages, pandemics, etc.) Timelines will be extended accordingly with written notice If force majeure events persist beyond 60 days, either party may terminate the agreement

14. Dispute Resolution

Parties agree to attempt good-faith negotiation before legal action If direct negotiation fails, disputes will be resolved through mediation Any legal proceedings will be conducted in Dhaka, Bangladesh

15. Limitation of Liability

Designer.uy is not liable for indirect, incidental, or consequential damages Our total liability is capped at the amount you paid for the service We are not responsible for loss of business, profits, or data

16. Governing Law

This Agreement is governed by the laws of Bangladesh, Dhaka Division, without regard to its conflict of-law rules.

17. Modifications

We reserve the right to update these Terms at any time. Continued use of our services after changes indicates your acceptance of the new terms. Major changes will be communicated with 30 days notice.

Contact Information:

Designer.uy1

Email: contact@designeruy.site

Insta- designer_uy1

By engaging our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.